How to make a Complaint:
We aim to provide an excellent service to all our customers. However, we know that on occasion things can go wrong. So, if you are unhappy with the service provided by us and wish to complain, please let us know.
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‍You can contact us in writing (post or email) or by telephone.
Our contact details are:
Complaints Manager
Navigate Financial,
Unit 10, Building 4,
The Business Village,
Innovation Way,
Barnsley,
S75 1JL
‍Tel: 01226 107122
‍Email: office@navigatefinancial.co.uk

‍How we will handle your complaint
‍We will promptly acknowledge receipt of your complaint in writing. Your complaint will be impartially and thoroughly investigated by us. We will keep you updated on the progress of our investigation.

We will provide you with a letter detailing the outcome of our investigations within eight weeks.

If we can’t do this, we will tell you why this hasn’t been possible, and explain the next steps that you can take.
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Financial Ombudsman Service

‍If you remain unhappy with the decision you may have a right to refer your complaint to the Financial Ombudsman Service.

You can also refer your complaint if it has not been resolved within eight weeks.

Their contact details are:
‍The Financial Ombudsman Services,
Exchange Tower,
London,
E14 9SR
Tel: 0800 023 4567
‍Email: complaint.info@financial-ombudsman.org.uk
‍Website: www.financial-ombudsman.org.uk